Refund Policy

Overview

At Calculated Co., we stand behind the quality of every template and web app we offer. We want you to feel confident in your purchase. This policy outlines when and how refunds are available for paid products.

Digital Templates

Because our templates are digital products, we are unable to offer refunds once a file has been downloaded. This is standard practice for digital goods, as the product cannot be "returned" once accessed.

However, if you meet the following conditions, you are eligible for a full refund:

• Your refund request is submitted within 7 days of your purchase date
• The template file has not been downloaded
• The purchase was made directly through Calculated Co.

If you purchased a template and it was downloaded but you experienced a significant issue — such as a file that is corrupted, does not open, or does not match the product description — please contact us. We will review the situation and work to resolve it, which may include a replacement file or a refund at our discretion.

Web App Access

Web apps are browser-based tools that are accessible immediately upon purchase. Because there is no file to download, refund eligibility is evaluated on a case-by-case basis.

You may be eligible for a refund on web app access if:

• Your request is submitted within 7 days of purchase
• The app did not function as described or was inaccessible due to a technical issue on our end
• You have not made significant use of the tool

Refunds will not be issued simply because you changed your mind or no longer need access, if the tool functioned as described.

How to Request a Refund

To request a refund, email us at calculatedco@outlook.com with the following information:

• The name of the product you purchased
• Your purchase date and the email address used at checkout
• A brief description of the reason for your request

We aim to respond to all refund requests within 2 business days. Please do not initiate a chargeback before contacting us — we are happy to resolve any issue directly and promptly.

Processing Time

Once a refund is approved, it will be issued to your original payment method. Processing times vary depending on your payment provider but typically take 3 to 7 business days to appear on your statement.

Exceptions

Refunds will not be issued in the following circumstances:

• The refund request is submitted more than 7 days after the purchase date
• A digital template has already been downloaded
• The product was purchased as part of a bundle or promotional offer clearly marked as non-refundable
• The request is for a free product

If you have a situation that falls outside these guidelines, we still encourage you to reach out. We review every request individually and will do our best to find a fair resolution.

Contact Us

For refund requests or questions about this policy, please contact us directly:

Calculated Co.
calculatedco@outlook.com

We are committed to making sure every customer has a positive experience with Calculated Co. If something isn't right, let us know and we will make it right.